ITSN-03 · Published learning plan
IT Support & Networking
A hands-on programme covering computer hardware, operating systems, technical support, network setup, troubleshooting, security fundamentals, and practical help-desk workflows.
- Duration
- 3 months
- Current intake
- Batch-01
- Curriculum
- 25 topics
- Applications
- 28 Jul 2026 – 20 Aug 2026
What you will learn
Course curriculum
Topics are shown in the order planned for Batch-01.
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01
Introduction to IT Support
Identify the duties of IT support staff and describe a basic support process.
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02
Computer Hardware Basics
Recognize key computer parts and explain what each component does.
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03
Ports, Cables, and Peripherals
Identify common ports, cables, printers, monitors, keyboards, and other peripherals.
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04
Operating System Basics
Navigate Windows settings, files, folders, accounts, and common system controls.
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05
Installing Software Safely
Install, update, and remove applications using trusted sources.
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06
Command-Line Essentials
Use basic commands to view folders, check system information, and test connectivity.
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07
User Accounts and Permissions
Create user accounts, reset passwords, and assign basic access permissions.
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08
IT Support Tool Kit
Select and safely use screwdrivers, cable testers, adapters, and cleaning tools.
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09
Remote Support Tools
Start a secure remote-support session and explain how user permission is protected.
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10
System Monitoring Tools
Use Task Manager and system logs to identify resource or application problems.
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11
Backup and Recovery Basics
Create a basic backup and restore a deleted or damaged file.
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12
Troubleshooting Method
Apply a step-by-step process to identify, test, fix, and document technical problems.
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13
Network Fundamentals
Explain LANs, WANs, the internet, and how devices exchange data.
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14
Network Devices
Describe the roles of routers, switches, modems, access points, and firewalls.
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15
Ethernet and Wi-Fi
Compare wired and wireless connections and choose the right option for a situation.
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16
IP Addressing Basics
Recognize IPv4 addresses, subnet masks, default gateways, and private address ranges.
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17
DHCP, DNS, and MAC Addresses
Explain how devices receive addresses, find websites, and identify network interfaces.
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18
Network Setup
Connect a device to Ethernet or Wi-Fi and verify that the connection works.
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19
Router and Wi-Fi Configuration
Access basic router settings and configure a network name and strong Wi-Fi password.
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20
Network Testing Commands
Use ipconfig, ping, tracert, and nslookup to test common network functions.
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21
Network Troubleshooting
Diagnose and resolve basic no-internet, weak Wi-Fi, and address-assignment problems.
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22
Security Fundamentals
Identify malware, phishing, unsafe downloads, and strong password practices.
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23
Updates, Antivirus, and Firewall
Check updates, run an antivirus scan, and verify basic firewall protection.
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24
Help-Desk Tickets and Documentation
Create, prioritize, update, and close a support ticket with clear notes.
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25
Practical Support Scenario
Resolve and document a simulated computer or network issue using appropriate support tools.